Gartner defines Hyperautomation as a “disciplined, business-driven approach to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation enables scalability, remote operation and business model disruption.” Gartner notes that Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including:
Artificial intelligence (AI)Machine learningEvent-driven software architectureRobotic process automation (RPA)Business process management (BPM) and intelligent business process management suites (iBPMS)Integration platform as a service (iPaaS)Low-code/no-code toolsPackaged softwareOther types of decision, process and task automation tools
The top technology trends that will shape the coming decade, per McKinsey includes the following:
With respect to the first tech trend, process automation and virtualization, McKinsey notes: “Around half of all existing work activities could be automated in the next few decades, as next-level process automation and virtualization become more commonplace.
“By 2025, more than 50 billion devices will be connected to the Industrial Internet of Things (IIoT),” McKinsey predicts. Robots, automation, 3D-printing, and more will generate around 79.4 zettabytes of data per year.
Both Gartner and McKinsey point to massive adoption of automation in business as a major strategic trend in the next decade. Automation will accelerate decentralization and digital transformation.
The pace of digital change in business shows no sign of slowing in 2022. The latest research from MuleSoft identifies 7 key digital transformation trends that will shape the future of work in 2022 and beyond. The top 7 trends shaping digital transformation in 2022 are:
According to MuleSoft, automation will be a fundamental driving force for the modern digital enterprise rather than being used in piecemeal projects. Hyperautomation is about scaling automation across the enterprise via the reuse of processes and the deployment of multiple, integrated technology capabilities – such as low‑code platforms, machine learning, and robotic process automation (RPA). It’s a market the analyst predicts will grow by nearly 24% from 2020 to be worth nearly $600 billion by 2022 – as organizations look to identify and automate as many processes as they can rapidly.
Per Deloitte, 93% of business leaders expect to be using RPAs by 2023. 2021 research shows that automation will accelerate the decentralization of businesses with a digital-first investment and new capabilities strategy. Customer service is an example line of business that will see significant hyperautomation. Service organizations are adopting hyperautomation. One area of service automation that’s getting a lot of attention is chatbots. Currently, 83% of customers expect to engage with someone immediately when contacting a company – up from 78% in 2019. This dynamic puts pressure on already-strained teams. Unsurprisingly, we’ve concurrently seen chatbot adoption grow at a rapid pace.
The latest survey from Salesforce revealed that automation solutions increase productivity and better manage employee stress levels. The survey identified four key ways workplace automation has actually improved employee experiences, both personally and professionally. The Salesforce survey, fielded in October 2021 among 773 automation users in the United States, found that 89% are more satisfied with their job and 84% are more satisfied with their company as a result of using automation in the workplace. In addition, 91% of full-time workers say automation save them time and offer better work/life balance.
Here are the 4 key themes of the automation survey:
Adoption of automation throughout business is being driven from both outside and inside of IT. We are seeing incredible adoption of low-code or no-code automation across all industries. By the end of 2025, Gartner predicts that half of all new low-code clients will come from non-IT business buyers, as citizen developers on those teams shoulder more of their own projects, decreasing the burden on IT.
Whether through low-code technology or workflow automation, the secret to digital transformation is efficiently delegating work and increasing the automation output of all organizations. Business teams must be empowered to transform their own processes, automating simple, repetitive tasks – and in so doing, powering successful experiences, both virtually and in-person, across ever-expanding touchpoints. The companies that will succeed and win in a digital-first economy are business that are fully committed in advancing their automation capabilities across all lines-of-business.
