The three best internet providers in San Jose
AT&T – Best availabilityXfinity – Best cable connectionHughesNet – Best satellite connection
All information accurate as of 02/21/2020.
How we found the best internet providers in San Jose
We chose AT&T, Xfinity, and HughesNet as the top three internet providers in San Jose. To make this decision, we evaluated each company based on the following factors, taking into consideration the unique needs of residents throughout San Jose:
Price: Starting at $50 per monthSpeed and Data: Average speeds in San Jose are 50 MbpsPlans/Packages: Internet only and added TV bundles for up to $20 in monthly savingsContract Options: Minimum 12-month contract
AT&T is a great option for families in the San Jose area who are average internet and TV users. Prices start at $50 per month, which is the standard internet bill for most families in California. With AT&T however, your price stays the same if you’re using a standard DSL connection. For San Jose residents where AT&T’s fiber option is available, fiber provides upwards of 1,000 Mbps in download speeds for a slightly higher cost.
Price: Starting at $20 per month (based on current promotions)Speed and Data: Average speeds in San Jose are 60 MbpsPlans/Packages: Choose Internet based on download speed and build-your-own package with TV, phone, and home securityContract Options: Minimum 12-month contract
Xfinity is available across almost 97% of San Jose, so it’s nearly as widespread as AT&T. With Xfinity however, you can only choose a cable connection — although that translates to some of the highest-speed download options outside of fiber connection. With Xfinity, you’re also able to build your own bundle and there aren’t any confusing package options to sort through. To use Xfinity, you simply choose the speed you want, numbers of desired channels if you’re including TV, and choose if you want to add-on phone lines and home security.
Price: Plans starting at $59.99Speed and Data: Choose from 10-50 GB of data at 25 MbpsPlans/Packages: Four plan options based on data usageContract Options: 24-month contract if you’re leasing equipment
Satellite internet creates a more reliable connection that you can count on. This is especially helpful if you work from home or rely on a lot of downloads throughout the day. With HughesNet, you pick your package based on the data you’ll use rather than the speeds. Across each package, HughesNet offers 25 Mbps of download speeds. Regardless of the data plan you choose, once you hit your maximum data allowance, your speeds will just be throttled, but you’ll still be able to use the internet. The only caveat to HughesNet is that you’ll likely need to lease the satellite equipment. You do have the option to purchase your own, but it can be very pricey. When leasing, you’ll pay an extra $9.99 per month for the equipment, which requires a 24-month contract.
Coverage Each provider we chose had high coverage throughout San Jose, meaning they offer internet services for a majority of residents. We wanted to make sure that we were reviewing companies that any reader could benefit from, regardless of their location.Value Different customers will have different priorities as they’re searching for internet providers, so we evaluated providers based on various value points. This includes internet speed, packages and bundles, contract lengths, and data caps.Customer Satisfaction We evaluated companies based on customer satisfaction using authentic sources like the American Customer Satisfaction Index (ACSI) and J.D. Power survey. Online scores for customer satisfaction tend to be low on average within the industry, so we compared to national averages to get a more accurate picture.
